1. Information We Collect

We gather different types of information depending on how you use our services. Here's what we collect and why:

Personal Information You Provide

When you register for courses, request information, or contact us, you might share:

• Your name, email address, and phone number
• Business details including company name and role
• Payment information for course enrolment
• Communications you send to us

Usage Information

Like most websites, we automatically collect technical data:

• IP addresses and browser types
• Pages you visit and time spent on our site
• Device information and operating system
• Referring websites and search terms

Educational Progress Data

For enrolled students, we track course completion, assessment results, and participation levels. This helps us improve our programs and provide you with certificates upon completion.

2. How We Use Your Information

We use the information we collect for specific purposes. No surprises here.

We won't use your information for purposes you haven't agreed to. If our use changes materially, we'll let you know and get your consent when required.

3. Sharing Your Information

We don't sell your data. Period. But we do share information in limited circumstances:

Service Providers

We work with trusted companies that help us run our business:

• Payment processors for secure transactions
• Email service providers for course communications
• Cloud hosting services for data storage
• Analytics providers to understand site usage

These providers only access data necessary to perform their services and are bound by confidentiality agreements.

Legal Requirements

We may disclose information if required by Australian law, court order, or government request. We'll notify you when legally permitted.

Business Transfers

If ulnexirovya merges with another company or transfers ownership, your information may be transferred. You'd be notified of any such change.

4. Your Rights Under Australian Law

The Australian Privacy Act gives you several rights regarding your personal information:

To exercise these rights, email us at info@ulnexirovya.com or write to our Port Macquarie address. We'll verify your identity and respond within reasonable timeframes required by law.

5. Data Security Measures

Protecting your information matters to us. We've implemented several security measures:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view your information
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices

That said, no system is completely secure. We do our best to protect your data, but we can't guarantee absolute security. Use strong passwords and don't share your account credentials.

6. Data Retention

We keep your information only as long as necessary:

Active Students

While you're enrolled in courses, we maintain your complete profile and progress records. This includes assessment results and certificates earned.

Former Students

After course completion, we retain your records for seven years to comply with Australian business and tax laws. This includes payment records and certificates issued.

Enquiry Data

If you contact us but don't enrol, we keep your enquiry details for two years in case you return. After that, the information is deleted.

Marketing Lists

If you've opted into marketing communications, we'll keep your contact information until you unsubscribe or after two years of inactivity.

You can request earlier deletion of your data, subject to our legal obligations.

7. Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Here's what we use:

Essential Cookies

These keep the site working. They remember your login status and course progress. Without them, basic features wouldn't function.

Analytics Cookies

We use analytics to understand how visitors use our site. This helps us improve content and navigation. The data is aggregated and doesn't identify you personally.

Preference Cookies

These remember your choices, like font size or display preferences, making return visits more convenient.

You can disable cookies in your browser settings, but some site features may not work properly. Most browsers accept cookies by default, so you'll need to actively change settings if you want to block them.

8. International Data Transfers

Your data is primarily stored on Australian servers. However, some of our service providers operate internationally, which means your information might be processed overseas.

When data leaves Australia, we ensure appropriate safeguards are in place through:

• Contracts requiring overseas providers to protect your data
• Selecting providers in countries with adequate privacy protections
• Implementing technical security measures for data in transit

Countries where data may be processed include the United States and Singapore, where our cloud hosting providers operate data centres.

9. Children's Privacy

Our services target business professionals. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our courses, please have a parent or guardian contact us. They'll need to provide consent and handle enrolment on your behalf.

If we discover we've accidentally collected information from a minor without proper consent, we'll delete it promptly.

10. Third-Party Links

Our website includes links to external resources, industry publications, and partner sites. We're not responsible for the privacy practices of these third parties.

When you click through to another site, their privacy policy applies. We recommend reading their policies before sharing personal information.

We choose links carefully, but we can't control how external sites handle your data.

11. Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new date
• Sending email notifications to active students
• Highlighting changes clearly for 30 days

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request data deletion.

Minor updates, like clarifying existing practices, may not trigger notifications.

12. Complaints and Concerns

If you're concerned about how we've handled your information, please contact us first. We take complaints seriously and will investigate thoroughly.

Our process:

• Submit your complaint in writing to info@ulnexirovya.com
• We'll acknowledge receipt within 3 business days
• We'll investigate and respond within 30 days
• If you're not satisfied with our response, you can escalate

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've breached the Australian Privacy Act. Visit oaic.gov.au for more information.